Technical Support Representative II – San Antonio, TX — AT&T — San Antonio, TX
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Technical Support Representative II – San Antonio, TX
Description
- Conduct analysis and troubleshooting via telephone for customers with DSL and Dial-up Internet services
- Work with outside vendors and affiliated groups to troubleshoot and restore customer Internet services
Qualifications
- Knowledge of Internet and email protocols
- PC troubleshooting skills
- Customer Service Skills
- Qualification on pre-employment screening
Internet Services Tier II Selection Test (IST II)
Customer Service Assessment (CSA) Core/Service
Test Study Guides can be found at www.att.jobs/tips
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